Privacy Policy

It’s likely that we’ll update this Privacy Policy from time to time. The last update was on 11 August 2019.

Who we are

Our website address is: https://www.image-restore.co.uk.

Business owner: Neil Rhodes

Business address: 61 Waterside Close, Bordon, Hampshire, GU35 0HB, UK

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Letters

Any written correspondence is shredded after order completion.

Contact forms

When visitors contact us through our contact form the data is pushed through to our email system. Data is retained for cohesive replies and retained for administrative, legal or security purposes. If you’ve given us express permission, we’ll contact you via email with relevant marketing content. If you’d no longer like to hear from us, you can click on the ‘unsubscribe’ link from any of our marketing emails in order to update your settings. Alternatively, you can email neil@image-restore.co.uk and let us know how you’d like to hear from us.

As soon as you’ve done this, we’ll update our records to ensure you no longer receive any emails you don’t want in future.

Should payment data be needed for a purchase this is taken through PayPal. Their data policy can be found here https://www.braintreepayments.com/en-gb/legal/braintree-privacy-policy

To prevent spam, we have implemented reCAPTCHA v3 on this site and that the use of reCAPTCHA v3 is subject to the Google Privacy Policy and Terms of Use. We only use reCAPTCHA to fight spam and abuse. reCAPTCHA is not used for any other purposes.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Web usage data we collect (while you’re using our website) may also include your IP address, geographical information, browser and operating system and details of your visit to our website (including or wed pages you visited). We may also collect information about your visit using cookies in your web browser.

We collect technical information about your visit to our website in order to give our users the best experience we can, by analysing user behaviour and making improvements to our online services. We also use this information to help protect our website and allow us to meet our legal obligations in taking care of your data.

Who we share your data with

• Couriers and delivery partners (including Royal Mail and FedEx), who deliver orders for us.
• Companies explicitly approved by you, such as social media platforms (for example, Facebook and Twitter).
• Analytics providers (Google Analytics), in order to see how users interact with our website and ensure we’re bringing you the best possible experience.
• e may share information about fraudulent or potentially fraudulent activity where this is required – for example, sharing data about individuals with law enforcement bodies.

How long we retain your data

You data from contact forms entries is kept for six months, analytics records for a year, and customer purchase records for ten years.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

If you have contacted us through our contact form your data is held in our email system for cohesive replies and retained for administrative, legal or security purposes.

Additional information

How we protect your data

We treat information security as a matter of utmost importance, and it’s vital to us that your data is properly taken care of. Our website and digital channels all make use of secure ‘https’ connections, and we use trusted 3rd party payment providers who conform to all necessary PCI and DSS security standards.  (PayPal) No payment details or financial data are retained or held by us. When you subscribe to our mailing lists, your information is taken securely over a ‘https’ secure connection, and access to any of your personal data is password protected and restricted solely to individuals who require it. Our website is hosted on servers using security and encryption best practices, with restricted access such as two factor authentication.